H-E-B Launches Texans Helping Texans

H-E-B launched a community outreach initiative, Texans Helping Texans. The program is guided by digital innovation, compassionate philanthropy and the generous spirit and strength that brings together all Texans during uncertain times.

H-E-B, in partnership with Favor Delivery, will launch a simple, low-cost solution that gives seniors access to their very own personal shopper by phone, allowing them to get essential food and supplies delivered to them while remaining home. The initiative started on Friday March 20 and seniors across Texas (age 60 and older) could place orders with Favor using a curated list of products available from H-E-B.

“We heard from our customers loud and clear, and we’re ready to offer one of the safest, healthiest solutions in the marketplace dedicated to seniors who are worried about going out in public,” said COO Martin Otto, H-E-B. “Together with Favor, H-E-B is committed to helping Texans get the products they need while slowing the spread of coronavirus in our communities.”

H-E-B and Favor will staff its Senior Support phone line with volunteers from both companies to accept and process orders over the phone from 11 am to 3 pm (updated 03/23), seven days a week. To access the Senior Support Line, call 1-833-397-0080. Built by the Favor engineering team, this system allows our company volunteers to process orders remotely from across the state. Seniors can also place their orders on Favor’s website or by downloading the Favor app and searching “H-E-B.”

“Through this same-day service, a Favor Runner will personally shop all orders at H-E-B and deliver directly to the customer’s doorstep within just a few hours,” said Jag Bath, Favor CEO  and H-E-B chief digital officer. “To further promote social distancing, Runners will leave all orders placed through the Senior Support Line at the customer’s doorstep, eliminating close personal interaction.”

All delivery and service fees are waived for the first 30 days of the program. Further helping Texans, orders will include a $10 tip, which goes entirely to the ‘Favor Runner’, who will personally shop and deliver items.

To start, the Senior Shopping Support Line will be available from more than 240 H-E-B locations where Favor operates, with plans to quickly expand this service.

To find out more about the program, visit favordelivery.com/senior.