While Amazon Go announced plans to open six cashierless stores in 2018, Walmart has abandoned its Scan & Go solution all together. The mobile checkout plan would allow shoppers to scan items as they selected them through the store, bypassing the checkout line. After announcing that it wanted to expand the program to 100 stores across the US a few months ago, Walmart cited low customer participation as the reason for shutting the program down.
“There was low participation,” Walmart spokesman Ragan Dickens told Business Insider, adding that some parts of the service were creating “friction” for customers.
On the other hand, grocers such as Kroger and Meijer will continue with plans for mobile apps that make checking out at groceries a convenient option for their mobile savvy customers.