March 19, 2018

Walmart partners with Handy, offers installations and home set-ups

On March 19, Walmart announced it had teamed up with home services startup, Handy, to give customers the added convenience of installation and assembly services for televisions and furniture sold through more than 2,000 of its stores. The company has been testing Handy services at 25 of its Atlanta stores since October 2017.

Shoppers will be able to purchase Handy services and book an appointment while checking out in-store and can also schedule service at a later time through the Handy App. Appointments can be scheduled between 7 a.m. and 11 p.m.

“At Walmart, we are tirelessly searching for new and creative ways to improve the everyday lives of our customers by providing great experiences that extend from our stores into their homes,” said Daniel Eckert, senior vice president, Walmart Services and Digital Acceleration, Walmart US. “Our program with Handy enables us to eliminate the friction of installation and assembly and offers customers a convenient, delightful experience from start to finish. We know Handy’s services are going to be a big help to our busy customers,” Eckert said.

Handy was founded in 2012 by Harvard Business School classmates Oisin Hanrahan and Umang Dua. “Customer expectations have fundamentally changed,” Hanrahan, Handy CEO and cofounder, told CNN. “Customers don’t just want to buy a TV — they want to have it set up,” he said. “When you have a TV mounted, you’re less likely to return it.”

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