Whole Foods Offers Free, Convenient Amazon Returns December 18, 2020

Whole Foods Offers Free, Convenient Amazon Returns

Amazon announced that it’s here to help make buying – and returning – even more stress-free and convenient as possible this holiday season. New this year, customers have even more time to make a decision on keeping that gift or holiday purchase with an even longer returns window. Most items shipped between Oct. 1 and Dec. 31, 2020, can be returned until Jan. 31, 2021. In addition, Amazon is helping make returns even easier at more than 500 Whole Foods Market stores across the country by offering a box-free, label-free return option. This option is also available at other locations including Amazon Books, Amazon 4-star, Amazon Fresh grocery stores, Amazon Go stores, UPS Store locations, Kohl’s and more. Returning Amazon.com orders are free and easy and are available at tens of thousands of locations and on millions of items including electronics, household items, pet supplies, shoes and apparel and more, no matter the reason for the return. Amazon’s extended return window and tens of thousands of free, convenient and easy return locations are made possible by incredible employees coming together to deliver magic—and make life easier—for customers, especially during the holidays.

Returns Made Easy

Once a customer is ready to start a return, the process is simple and convenient. Customers select the item(s) to be returned and the reason for returning from the “Returns & Orders” page on Amazon.com or under “Your Orders” via the Amazon app. Customers can then choose from a list of convenient return options, including at least one FREE option and then drop off their item at a nearby location—and in most cases without a box or a label. Dropping off a return is quick and contact free. Returning gifts is also easy: when starting a return, customers enter the gift order number and select the item to return. The type of refund or credit a customer will receive depends on how the gift was purchased and how it’s returned.

More Ways to Return

Amazon offers free returns at tens of thousands of drop-off locations for customers, including Amazon physical retail stores like Amazon Books, Amazon 4-star, Amazon Fresh grocery stores and Amazon Go stores, most alternative delivery locations via Amazon Hub Locker and Amazon Hub Locker+ and other locations like Whole Foods Market, Kohl’s and UPS.

  • Amazon physical retail locations: Customers can easily return items at more than 75 Amazon physical retail stores across the country including Amazon Books, Amazon 4-star, Amazon Fresh grocery stores and Amazon Go stores. Customers visit one of Amazon’s convenient locations staffed with helpful associates, show the QR code received after starting a return online and hand over the item in the original manufacturer’s packaging—but without a box or label.
  • Amazon Hub Locker and Amazon Hub Locker+ locations: To return to a Locker, customers start a return on Amazon.com or the Amazon app and then bring their items in a box or shipping envelope and use the barcode or six-digit code sent after starting a return to place the item in the slot. For staffed Locker+ locations, customers have the option of either pre-packaging their item, using the free packing materials available onsite or returning without a box or label. Amazon Hub Locker and Amazon Hub Locker+ locations are in more than 900 cities and towns across the country.
  • Whole Foods Market: New this year, Amazon has made returning even easier at more than 500 Whole Foods Market locations nationwide. No need for a box or label, customers simply bring the item and QR code generated after creating a return to the Customer Service desk. A Whole Foods Market team member will scan the code and take the item.
  • Kohl’s: Customers can return eligible items at more than 1,100 Kohl’s locations across 48 U.S. states by starting a return on Amazon.com or the Amazon app and then select Kohl’s as their drop-off location. When customers arrive, they visit the Amazon Returns desk to make their return and show the QR code to a store associate. No box or label is needed.
  • UPS: To make a return, customers can choose to drop-off items using a pre-paid mailing label at close to 20,000 UPS Access Point locations nationwide. Amazon customers can also, in many cases, return without a box or a label at almost 5,000 The UPS Store locations using a QR code generated when starting a return. Customers may also arrange a no cost pick-up from their home or office via a UPS driver.

For more information, visit the company’s official press release.

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